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Terms & Conditions:

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your right to cancel your order. If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the goods and the goods must be returned, within 14 days of receipt. You must quote your order number and we will advise the return address/procedure. We will only offer a refund or replacement as long as goods are sent back in their original condition, are unused and unopened in their original packaging. For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used or opened. If your goods do not arrive in perfect condition, please contact us within 7 days of receipt. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. Your statutory rights are not affected.

crazy4cocoa.co.uk cannot take responsibility for any errors made or if you purchase any of these products and then find them to be unsuitable. Although we have taken all precautions to ensure products are free from certain allergens all the chocolates are made in a domestic kitchen where allergens may have been used, as approved by Environmental Health.

Ordering: Our products, packaging and pricing are subject to change without prior notice.

All products are priced excluding postage.

2kg and under £3.50

2kg to 5kg £6.00

Payment: Products will not be sent out until full payment has been received. Simply contact us with your requirements and we will forward the payment details.

Delivery: We will post within 1 to 5 working days between Monday and Thursday. We do not have any control over the temperature during transit of your order therefore will not accept responsibility for any products that have been affected by heat.

Please ensure someone is available to take delivery as we will not take responsibility for any damage caused by non delivery.

Contact Address:

crazy4cocoa, Achnasol House, Spean Bridge, Inverness-shire, PH344EX